Payment methods
Benefit from our purchase on account offer. If you are interested or would like further information, our sales staff will be happy to assist you.
We accept payments in Euros (EUR), US Dollars (USD) and Sterling (GBP). Please note that payments in other currencies may be subject to additional fees. Contact our team for more information on current exchange rates and fees.”
We offer flexible payment options including wire transfer, check, PayPal and major credit cards such as Visa, MasterCard and American Express.
“We accept major credit cards such as Visa, MasterCard and American Express. Please note that when paying by credit card, additional fees may apply depending on the card and amount.”
“Yes, we accept PayPal as a payment method. Payment information will be provided to you upon completion of the order.”
Refund Policy
If you are dissatisfied with your product, you can utilize our warranty policy (subject to terms and conditions) within 7 days of receipt to request an exchange or refund.
Information about our return policy can be found HERE.
If you would like to return an item, please contact our customer service team by email or telephone. The details for contacting our customer service can be found in your invoice or order confirmation. We reserve the right to refuse the return of incomplete or damaged products.
Our service exchange program offers our customers the opportunity to recycle their old components by trading them in for an immediate replacement. You have 7 days from the delivery date to send us your exchange device(s). If the item(s) are not returned, you will be charged the difference.
If you would like to cancel your order, please contact our customer service. You can find the contact details in your order confirmation. All order cancellations are subject to approval by Fenixon GmbH. Please see our order cancellation policy. HERE
If received the wrong item.
If you receive items that do not match your order, we ask that you contact us within 7 days to arrange a return. Otherwise the right of return expires. We will replace the item as soon as possible.
If you no longer need the item.
If you no longer need your item, notify us within 7 days. Fenixon offers a refund or credit of up to 80% of the price, excluding delivery and return costs.
Returns must be made as provided in the original delivery. Including all products, all packaging materials and all accessories.
The seals on the original packaging must be intact.
We offer a guarantee of up to 12 months for our products.
If you have any problems within this period from the delivery date, please contact our customer service.
If items were damaged in transit, you should notify us immediately. Please contact our customer service. We will replace the device. If a replacement is not available, we will refund you using your chosen payment method. Transport costs will also be refunded if the damage is due to our packaging and/or the carrier.
Guarantee
All products we supply are in perfect working condition and are covered by our warranty of at least 12 months.
The warranty period begins on the day the product is delivered to the customer.
If the item is defective within the warranty period, please contact our customer service who will be happy to help you.
points to clarify.
Shipment
Shipping methods and costs are specified in the offer.
Shipping methods and costs are specified in the offer. All of our offers include delivery times for shipping to the delivery address you provided. For standard deliveries, you will usually be given a time frame for receipt of goods. If delivery times change due to unforeseen events, we will notify you immediately.
Our items are dispatched within 24 hours. We use UPS, DHL or FedEx for shipping. We also offer expedited shipping options if required.” As soon as your order has left our warehouse, you will receive an email with the shipping company’s tracking number.
You are welcome to pick up your order directly from our warehouse or arrange for it to be picked up. Please inform us in time and tell us the shipping company. If the goods are damaged or lost during transport, we cannot accept any liability.
There are no customs fees for deliveries within the EU. For deliveries outside the EU, we usually ship DAP and customs clearance and costs are your responsibility.
Unfortunately, it may happen that your order will not be delivered on time. Please contact our customer service, we will do our best to help you.